ContactBuilder

ContactBuilder covers the same broad ground as Housebuilder Pro — plots, leads, sales progression, aftercare — but at a different point on the housebuilder scale: its own description spans “top-10 PLCs to niche developers,” and it has been in the market longer, since 2008.

What It Does

• Development management: tracking plots and units through the build programme
• CRM: contact lifecycle management from first enquiry through to aftersales
• Sales progression: reservations, options and extras, and payment tracking
• Customer portal: online forms, e-signing, and self-service charges and payments
• Reporting: dashboards across the development pipeline

Position

Being usable by both top-10 PLC housebuilders and niche developers is the differentiator ContactBuilder leads with — most new-homes software in this directory targets one end of that range or the other. It states it is used by over 50 UK housebuilders and housing associations, and was a finalist at the 2024 UK Housing Awards.

Set against Yourkeys, which is built specifically around linking a housebuilder’s sales team, agent, conveyancer and mortgage broker into one progression flow, ContactBuilder reads as the broader ERP-style system for a housebuilder’s whole customer journey, with progression as one part of it rather than the specialism.